This course teaches you IT Service Management based on ITIL, and prepares you for the ITIL Foundation exam.
The course is equal to 3 days of classroom training. It’s a set of video lessons (over 12 hours), quizzes, integrated flashcards, and sample exams; everything you need to learn the topic and get prepared for the exam. It is designed in a way that is easy to follow for a busy professional.
The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
- Those who require a basic understanding of the ITIL framework
- Those who need understanding of how ITIL can be used to enhance IT service management within an organization
- IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
Combined Blended Learning with day exam prep and exam also available request information for details
– PMI, the Registered Education Provider logo, PMBOK, PMP, CAPM, PMI-ACP, PMI-PBA, the PMI logo, and the PMP logo and PMBOK are marks of the Project Management Institute, Inc.